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"Why Do Customers Return Products? Using Customer Reviews to Predict ..."

Hao Fei Cheng, Eyal Krikon, Vanessa Murdock (2024)

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DOI: 10.1145/3627508.3638326

access: closed

type: Conference or Workshop Paper

metadata version: 2024-07-08

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Hao Fei Cheng, Eyal Krikon, Vanessa Murdock:
Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors. CHIIR 2024: 12-22

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