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CRM Case Studies

Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

CRM Columns

Some (Near) Year-End Customer Service Reflections

'Tis the season to not leave money on the table.

AI’s Powerful Impact on CRM

AI is already revolutionizing sales, marketing, and customer service.

How to Map Success in the Growing CSO Role

Here are six areas on which to focus in the short and long term.

Optimizing CRM Adoption

Here's how to turn more of your CRM users into power users.

Reports & Research

H2 2024 Update: State of Omnichannel Fraud Report

TransUnion®

Breaking the chains of the WFM paradigms for dummies

NICE

Nothing Artificial About It: A Guide to “Augmented Intelligence” for WFM

NICE

CX 2025 Trends: Planning Essentials 2025 Strategy

NICE

The State of CX: Real insights from the largest CX dataset

NICE

Translate customers into loyal champions

LanguageIO