This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.


What’s changing

Earlier this year, we introduced the integration between Google Chat and Dialogflow CX through the Google Workspace Developer Preview Program. 


Dialogflow helps developers build and host Chat bots that understand natural language with minimal coding effort. The enhanced Dialogflow CX version, now generally available, provides a new way of designing virtual agents by taking a state machine approach to agent design. Now, developers have clear and explicit control over a conversation, enjoy a better end-user experience, and gain access to an improved development workflow. 


The Dialogflow CX integration with Google Chat allows developers to easily create Google Chat apps that are useful in all kinds of interactions, especially those that require natural human speech. For example, consider a Chat app that helps people rent cars. A user might write, "I'd like to rent a car". The Chat app might respond with a question like "Where would you like to pick up the vehicle?" which starts a human-like conversation with the user in which the Chat app both understands and responds with human speech while booking the car rental. 
Build a Dialogflow CX Google Chat app that understands and responds with natural language
Who’s impacted 
Developers 


Why it’s important 
Dialogflow CX enables developers to create Chat apps with virtual agents that are more conversational and capable of performing specific tasks. 


Getting started 

Rollout pace 

Availability 
  • Available to all Google Workspace customers 

Resources