Trade in your iPad

When you trade in your iPad with your purchase of a new Apple product, you’ll receive a kit that has everything you need to send your trade-in iPad to Apple.

Before you send in your iPad

Prepare your iPad for trade-in and protect your personal information.

Back up and erase your iPad

Suspend mobile service

  • If your iPad uses a physical SIM card, remove the SIM card.

  • If your iPad uses eSIM, you may have transferred your eSIM using eSIM Quick Transfer during the setup of your new iPad. If not, contact your wireless provider to transfer the eSIM to the new device or suspend service if needed.

Pack your iPad for trade-in

  • The kit you received from Apple has everything you need to pack up your trade-in device, including a cardboard box to pack your device and the return postage label or commercial invoice.

  • Don’t include anything else in the box, such as a case, power adapter, cables or other accessories. If you do, they won’t be returned to you.

  • If you’re trading in multiple devices, only include one device per trade-in kit. Make sure you’re using the right kit by checking that the Quote ID Number on your return postage label matches the Quote ID Number in your confirmation email for that device.

How to pack your iPad

  1. Unfold the cardboard envelope and the padded flaps at the end of it. Place your iPad between the padded flaps.

    iPad being placed lengthwise between padded flaps of the cardboard envelope.

  2. Fold the padded flaps securely over the iPad.

    Padded flaps being folded inwards over the iPad.

  3. Re-fold the cardboard envelope to the last panel.

    Padded cardboard area containing iPad being folded to last panel.

  4. Remove the tape cover strip from the last panel of the cardboard envelope. Fold the last flap of the cardboard envelope over and press down firmly to secure it with the exposed tape strip.*

    Tape cover strip being removed from last panel.

*Apple is not responsible for any damage sustained during delivery.

Send your iPad to Apple

  1. Find the name of the courier on the provided return postage label or in the packing materials.

  2. Visit the courier’s website to schedule a pick-up or find a drop-off location.

  3. If a commercial invoice was included, attach it to the outside of the box. If you don’t, the package may not be delivered. Commercial invoices are only necessary in some European countries.

  4. Make sure you get a receipt from the courier to confirm that you’ve sent your trade-in device.

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