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Please note for RMA requests, you now need to select Customer Order Management on the Team field and then RMA as the Case Type


RSA Case Form

SUBMIT NEW CASE

Hide Section - Contact Information

Contact Information

Case Submitter Contact Name * Case Submitter Company *
Case Submitter Email * Case Submitter Phone *
Team * Country *
   Priority *
   High Priority Reason *

What 'Team' do I log a case with?

Channel Operations

Sales Operations

Customer Order Management

Customer Asset Management

Production

Finance Collections

Customer Support

Partner Portal Inquiry
Partner Program
Partner Account Maintenance
Escalation
Other
Quote Queries
Deal Registration Inquiry
Cloud Conversions
Service Contract/ Serial Number Inquiry
Partner Application Inquiry
Order Status
P1 Requests - Order Expedites
Booking of Revenue and Non Revenue Orders
Rebills
RMA
Fulfilment Requests
License Changes
myRSA Management
Asset Management
Token Media Replacement (Enduser Requests only)
Order tracking Information
Inventory Availability
Remittance Details
General Inquiry
Pricing Inquiry
PO Inquiry
Tax Issue
Credit Hold
Invoice Query
Credit and Rebill
PS Credit and Rebill
Payment Term Extension Request
Product/Technical Support
RSA Community Portal
Registration
Login
Case Management Access