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contact-center-ai - search results
December 13, 2023
“25% of all customer service operations will use Virtual Customer Assistants by 2020, up from less than 2% in 2017” – Gartner Call centers have long been an integral part of the customer service experience with offerings...
April 7, 2023
Artificial intelligence (AI) and conversational AI are transforming traditional classroom teaching into a more personalized and interactive experience. Conversational AI leverages natural language understanding (NLU) to address student needs accurately in real-time. It provides an...
March 27, 2023
A recent survey conducted by Gartner stated that the top digital investment objectives of enterprises globally were to enhance operational excellence (53%) and improve customer experience (45%). But due to the ever-increasing customer demands and...
July 14, 2022
Customer service organizations are in the midst of a significant transition, as seen by the evolution of call centers into contact centers and further into customer experience centers. In the years prior to the advent...
April 14, 2022
Gartner’s study on Top Strategic Technology Trends for 2022 revealed that by 2026, over half of larger enterprises would need to switch to Total Experience (TX) within their business models to achieve world-class customer and...
June 16, 2019
How artificial intelligence in the healthcare industry is transforming the patient journeyLeading healthcare providers in the United States and around the globe are experiencing firsthand how the latest artificial intelligence and machine learning solutions can...