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Shopify Inbox

4,7
6K reviews
100K+
Downloads
Content rating
PEGI 3
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About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Updated on
04 Nov 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4,6
5,86K reviews
James Hale
28 September 2024
This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you!
2 people found this review helpful
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Ryan
24 October 2024
Very good application and seems to keep getting improvements, would be good if the domain could be customised for when customer leaves chat and a follow up email is sent. Should use the shopify domain and not shopify chat email address 🎈😊
1 person found this review helpful
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Shopify Inc.
17 June 2020
Hi Ryan, We're thrilled to offer Ping to Android users now! Keep on the lookout for new features in updated versions!
ke ming
21 October 2024
[Feedback/ suggestions] 1. support upload pdf file to buyer, sometimes contain technical manual or product brochures, tracking statement etc. 2. Swap to reply specific msg, when buyer asks multiple questions 3. Tap and translate, to save from from copy and paste to Google translate 4. Send tracking URL : quick search order number, and select which tracking number / URL to send, without swap between tap to copy tracking number / URL 5. Consolidated tab from same visitor, they open multiple chat
33 people found this review helpful
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Shopify Inc.
22 January 2024
Hi! If the issue persists after checking for app updates, please contact our team via the Help Center so we can troubleshoot and investigate further with you: https://shopify.link/1w5D. -Sophia, Shopify Support