James Hale
This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you!
2 people found this review helpful
Ryan
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Very good application and seems to keep getting improvements, would be good if the domain could be customised for when customer leaves chat and a follow up email is sent. Should use the shopify domain and not shopify chat email address 🎈😊
1 person found this review helpful
Hi Ryan, We're thrilled to offer Ping to Android users now! Keep on the lookout for new features in updated versions!
ke ming
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[Feedback/ suggestions] 1. support upload pdf file to buyer, sometimes contain technical manual or product brochures, tracking statement etc. 2. Swap to reply specific msg, when buyer asks multiple questions 3. Tap and translate, to save from from copy and paste to Google translate 4. Send tracking URL : quick search order number, and select which tracking number / URL to send, without swap between tap to copy tracking number / URL 5. Consolidated tab from same visitor, they open multiple chat
33 people found this review helpful
Shopify Inc.
22 January 2024
Hi! If the issue persists after checking for app updates, please contact our team via the Help Center so we can troubleshoot and investigate further with you: https://shopify.link/1w5D. -Sophia, Shopify Support