C Man
The scooters are very rarely fully functional (about 1 out of 7) including flat tires, horrible acceleration and speeds, and poor battery life. The app has now charged me multiple times for charges 5X my maximum ride and I have yet to discover where they came from since they aren't in my travel history. The app also "bugs" every single time while you are trying to park, collecting extra seconds to charge you more.
Neutron Holdings, Inc.
November 27, 2024
In order to best assist you, we’ll need the help of our support team. Can you please email support@li.me so we can look into this for you?
Hyacinth “Hycee”
My account was flagged for 'suspiciois device,' so I contacted support to see how to resolve the issue because I've been using the same device the entire time, there shouldn't be a problem. Support said I "violated user agreement," but won't state how, and I haven't done anything wrong. Support says there's NOTHING they can do to resolve it. I was using Lime Access to get to where I needed to go from the homeless shelter, so I guess don't be poor and your experience will go smoother than mine.
Neutron Holdings, Inc.
November 25, 2024
Thanks for bringing this to our attention Hyacinth. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚
Nita Davis
The service is TERRIBLE. I'll activate a bike and 5-10 mins after I activated it it'll shut down on it's own even if I'm ridin it to where I have to pay again to reactivate it and it does this ALL the time to me. Even though I have it on a discount program it still eats my bank acct up fast because I have to CONSTANTLY repay to reactivate it again, it's like double chargin me for 1 ride, to top it off, there's NO way possible to speak to a live CS agent, u can request a call but they NEVER call.
6 people found this review helpful
Neutron Holdings, Inc.
November 15, 2024
In order to best assist you, we’ll need the help of our support team. Can you please email support@li.me so we can look into this for you?