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Maniphest T374154

"Zendesk TIckets" tab not showing related tickets on for some donors
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Sandra noticed some donors are missing their links to related tickets under the Zendesk Tickets tab on CiviCRM.

From @SHust on Slack:

Hi team! It looks like not all Zendesk tickets are appearing under their respective 'Zendesk Tickets' tab in Civi. Here are a few CID examples: 63694562, 30533228, and 62421843 (they have a recent ticket solved in ZD). Meanwhile these CIDs show their tickets: 39850848, 51917535, and 43613164. I'm not sure if there’s a start date for them to appear or if the update mentioned here is related, but I'll file a phab ticket first thing in the morning after checking this thread. :thank-you-colors:

Event Timeline

jgleeson created this task.Sep 5 2024, 8:06 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 5 2024, 8:06 PM
XenoRyet moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.Sep 9 2024, 4:09 PM
XenoRyet moved this task from DRI Backlog to Current Sprint on the Fundraising-Backlog board.
XenoRyet moved this task from Current Sprint to Triage on the Fundraising-Backlog board.
AKanji-WMF moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.Sep 9 2024, 8:31 PM
greg triaged this task as Medium priority.Sep 11 2024, 5:22 PM
AnnWF subscribed.EditedTue, Oct 22, 1:28 AM

Hi @SHust, Jack and I am not able to see the Zendesk on prod, but our logic is to show zendesk ticket only if zendesk ticket's requester email address matched, could you help me to verify if they are match? Or our fr-tech can have a shared zendesk credential, thanks

AnnWF moved this task from Backlog to Blocked on the Fundraising Tech - Chaos Crew board.Tue, Oct 22, 1:29 AM
jgleeson moved this task from Blocked to In Progress on the Fundraising Tech - Chaos Crew board.Mon, Oct 28, 7:28 PM
jgleeson moved this task from In Progress to Completed 20240826 - 20240910 on the Fundraising Tech - Chaos Crew board.Mon, Nov 11, 2:23 PM
jgleeson moved this task from Completed 20240826 - 20240910 to Blocked on the Fundraising Tech - Chaos Crew board.
jgleeson claimed this task.Tue, Nov 12, 4:23 PM
jgleeson moved this task from Blocked to In Progress on the Fundraising Tech - Chaos Crew board.
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