How to protect personal data?#

If your WhatsApp account is sending messages that you didn’t send or other signs of data leakage, you need to:

1. Unlink the phone number from the instance using the Logout method, or in console:
   • From the list of instances, select and click on the one from which the suspicious activity is occurring;
   • Click the Log out button at the top of console;
   • The status of the instance will become Unauthorized.
2. Write from the registered mail to support with a request to change the ApiTokenInstance;
3. Clear the queue of messages to be sent before linking the device.

To reduce the chance of your WhatsApp account being hacked and protect your personal data, you should follow a number of recommendations:

1. Do not share idInstance and ApiTokenInstance number with third parties;
2. Do not post the idInstance and ApiTokenInstance number to open repositories on GitHub;
3. Do not send idInstance and ApiTokenInstance number to groups in messengers;
4. Contact GreenAPI tech support only through the official channels specified on the website;
5. When making a request to GreenAPI do not use intermediate routing (proxy, VPN).