Employee engagement and performance of MSMEs during COVID-19: the moderating effect of job demands and job resources

Rosemary Boateng Coffie, Raymond Gyimah, Kofi Agyenim Boateng and Alimatu Sardiya

African Journal of Economic and Management Studies, 2023, vol. 14, issue 2, 238-251

Abstract: Purpose - This study explores how employee engagement (EE) influences employee performance and how this relationship is moderated by job demands and job resources among micro, small and medium enterprises (MSMEs) in an emerging economy context during the COVID-19 pandemic. Design/methodology/approach - The study adopts the survey and quantitative approach to gathering data from 395 MSMEs operating in an emerging economy in sub-Saharan Africa. Data were analyzed using Partial Least Squares, version 3.0. Findings - The results reveal that EE significantly influences employee performance among MSMEs during the pandemic. Also, job resources were found to be significant predictors of EE in the MSME sector. In contrast, job demands did not have a significant effect on EE during the pandemic. Finally, job resources but not job demand moderate the relationship between EE and employee performance. Originality/value - This study is one of the earliest to explore the effects of EE on employee performance and how this relationship is moderated by job resources and job demands in sub-Saharan Africa's MSME sector since the influx of COVID-19.

Keywords: COVID-19; Employee engagement; Employee performance; Job demands/resources; MSMEs; Sub-Saharan Africa (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ajemsp:ajems-04-2022-0138

DOI: 10.1108/AJEMS-04-2022-0138

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