default search action

combined dblp search
author search
venue search
publication search

ask others

"The contradictions of CRM - A critical lens on call centres."

Helen J. Richardson, Debra Howcroft (2006)

> Home

Details and statistics

DOI: 10.1016/J.INFOANDORG.2005.10.001

access: closed

type: Journal Article

metadata version: 2020-02-21

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/iando/RichardsonH06
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/iando/RichardsonH06
Helen J. Richardson, Debra Howcroft:
The contradictions of CRM - A critical lens on call centres. Inf. Organ. 16(1): 56-81 (2006)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.