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"Improving Customer Support Processes: A Case Study."

Marko Jäntti, Niko Pylkkänen (2008)

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DOI: 10.1007/978-3-540-69566-0_26

access: closed

type: Conference or Workshop Paper

metadata version: 2022-12-07

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  dblp key:
  - conf/profes/JanttiP08
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Marko Jäntti, Niko Pylkkänen:
Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329

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