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"Social CRM Tools: A Systematic Mapping Study."

Jorge L. F. Silva Junior et al. (2020)

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DOI: 10.1007/978-3-030-61146-0_20

access: closed

type: Conference or Workshop Paper

metadata version: 2020-12-29

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  dblp key:
  - conf/bis/JuniorVRJAL20
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  - https://dblp.org/rec/conf/bis/JuniorVRJAL20
Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato:
Social CRM Tools: A Systematic Mapping Study. BIS (Workshops) 2020: 250-261

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