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Manufacturing & Service Operations Management, Volume 11
Volume 11, Number 1, Winter 2009
- Stephen C. Graves:
A Letter from the Editor. 1-3 - Diwakar Gupta, Lei Wang:
A Stochastic Inventory Model with Trade Credit. 4-18 - Mor Armony, Erica L. Plambeck, Sridhar Seshadri:
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). 19-32 - Damian R. Beil
, Lawrence M. Wein:
A Pooling Analysis of Two Simultaneous Online Auctions. 33-51 - Shannon W. Anderson, L. Scott Baggett, Sally K. Widener:
The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. 52-69 - Achal Bassamboo
Pointwise Stationary Fluid Models for Stochastic Processing Networks. 70-89 - Lauren Xiaoyuan Lu, Jan A. Van Mieghem
Multimarket Facility Network Design with Offshoring Applications. 90-108 - Robert Swinney
Long-Term Contracts Under the Threat of Supplier Default. 109-127 - Jean-Philippe Gayon, Saif Benjaafar, Francis de Véricourt:
Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes. 128-143 - Gregory A. DeCroix, Jing-Sheng Song, Paul H. Zipkin:
Managing an Assemble-to-Order System with Returns. 144-159 - Sunder Kekre, Nicola Secomandi, Erkut Sönmez, Kenneth West:
OM Practice - Balancing Risk and Efficiency at a Major Commercial Bank. 160-173 - Jian Li, Suresh Chand, Maqbool Dada, Shailendra Raj Mehta:
Managing Inventory Over a Short Season: Models with Two Procurement Opportunities. 174-184
Volume 11, Number 2, Spring 2009
- Brian Tomlin:
Impact of Supply Learning When Suppliers Are Unreliable. 192-209 - Milind Dawande
Multiple Part-Type Production in Robotic Cells: Equivalence of Two Real-World Models. 210-228 - Ke Fu, Vernon Ning Hsu, Chung-Yee Lee:
Note - Optimal Component Acquisition for a Single-Product, Single-Demand Assemble-to-Order Problem with Expediting. 229-236 - Itay Gurvich
Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems. 237-253 - Lauren Xiaoyuan Lu, Jan A. Van Mieghem
Incentives for Quality Through Endogenous Routing. 254-273 - Andrea Masini
ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors. 274-298 - Ying-Ju Chen, Gustavo J. Vulcano
Effects of Information Disclosure Under First- and Second-Price Auctions in a Supply Chain Setting. 299-316 - Lingxiu Dong
Dynamic Pricing and Inventory Control of Substitute Products. 317-339 - Ping Josephine Xu, Russell J. Allgor, Stephen C. Graves:
Benefits of Reevaluating Real-Time Order Fulfillment Decisions. 340-355 - Tudor Bodea, Mark E. Ferguson
Data Set - Choice-Based Revenue Management: Data from a Major Hotel Chain. 356-361 - Archis Ghate, Robert L. Smith:
Optimal Backlogging Over an Infinite Horizon Under Time-Varying Convex Production and Inventory Costs. 362-368 - Gérard P. Cachon, Stephen C. Graves:
Acknowledgment to Guest Associate Editors and Reviewers (2008). 369-372
Volume 11, Number 3, Summer 2009
- Martin A. Lariviere:
2009 M&SOM Best Paper Award. 373 - Vernon N. Hsu, Susan H. Xu, Boris Jukic:
Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees. 375-396 - Rouba Ibrahim, Ward Whitt:
Real-Time Delay Estimation Based on Delay History. 397-415 - Bin Hu
Partitioning of Servers in Queueing Systems During Rush Hour. 416-428 - Enno Siemsen
The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing. 429-447 - Cuihong Li, Laurens G. Debo:
Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information. 448-470 - Anandasivam Gopal
Certification in the Indian Offshore IT Services Industry. 471-492 - Jing-Sheng Song, Yao Zhao:
The Value of Component Commonality in a Dynamic Inventory System with Lead Times. 493-508 - Kevin B. Hendricks, Vinod R. Singhal:
Demand-Supply Mismatches and Stock Market Reaction: Evidence from Excess Inventory Announcements. 509-524 - Gregory Dobson, Edieal J. Pinker, R. Lawrence Van Horn:
Division of Labor in Medical Office Practices. 525-537 - Yanzhi Li
Note - Pricing and Inventory Control for a Perishable Product. 538-542
Volume 11, Number 4, Fall 2009
- Senthil K. Veeraraghavan, Laurens G. Debo:
Joining Longer Queues: Information Externalities in Queue Choice. 543-562 - Sarang Deo
Cournot Competition Under Yield Uncertainty: The Case of the U.S. Influenza Vaccine Market. 563-576 - Jeffrey D. Shulman
Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns. 577-594 - Xuanming Su:
Consumer Returns Policies and Supply Chain Performance. 595-612 - Hyun-Soo Ahn, Mehmet Gümüs, Philip M. Kaminsky:
Inventory, Discounts, and the Timing Effect. 613-629 - Chris Groër, Bruce L. Golden, Edward A. Wasil:
The Consistent Vehicle Routing Problem. 630-643 - Vasiliki Kostami, Amy R. Ward
Managing Service Systems with an Offline Waiting Option and Customer Abandonment. 644-656 - Tor Schoenmeyr, Stephen C. Graves:
Strategic Safety Stocks in Supply Chains with Evolving Forecasts. 657-673 - Nilay Tanik Argon, Serhan Ziya:
Priority Assignment Under Imperfect Information on Customer Type Identities. 674-693 - Omar Besbes
Going Bunkers: The Joint Route Selection and Refueling Problem. 694-711
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