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"The process of solving problems with self-service technologies: a study ..."
Alireza Nili, Mary Tate, David Johnstone (2019)
- Alireza Nili, Mary Tate, David Johnstone:
The process of solving problems with self-service technologies: a study from the user's perspective. Electron. Commer. Res. 19(2): 373-407 (2019)
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