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"Hierarchical service analytics for improving productivity in an enterprise ..."

Chunye Wang, Ram Akella, Srikant Ramachandran (2010)

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DOI: 10.1145/1871437.1871590

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Chunye Wang, Ram Akella, Srikant Ramachandran:
Hierarchical service analytics for improving productivity in an enterprise service center. CIKM 2010: 1209-1218

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