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"Einsatzmöglichkeiten von Chatbot-Interaktionen im schriftlichen ..."
Tim Schulte, Dirk Zimmermann, Claudia Müller (2018)
- Tim Schulte, Dirk Zimmermann, Claudia Müller:
Einsatzmöglichkeiten von Chatbot-Interaktionen im schriftlichen Kundenservice. UP 2018: 395-404
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