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"Interplay of Architecture, Business Goals, and Current Technology in the ..."

John Klein (2008)

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DOI: 10.1109/WICSA.2008.37

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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John Klein:
Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems. WICSA 2008: 93-94

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