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Naga Ayachitula

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2010 – 2019

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2018
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Kristof Kloeckner, Constantin Adam, Nikos Anerousis, Naga Ayachitula, Muhammed Fatih Bulut, Gargi Dasgupta, Yu Deng, Yixin Diao, Nicholas C. Fuller, Sandeep Gopisetty, Milton Hernandez, Jinho Hwang, Pietro Iannucci, Anup K. Kalia, Giovanni Lanfranchi, David Lanyi, Heiko Ludwig, A. Mahamuni, Ruchi Mahindru, Fan Jing Meng, Hamid R. Motahari Nezhad, Karin Murthy, Taiga Nakamura, Amit M. Paradkar, Dennis A. Perpetua, Birgit Pfitzmann, Daniela Rosu, Larisa Shwartz, Zhong Su, Maheswaran Surendra, Shu Tao, Hagen Völzer, Maja Vukovic, Dorothea Wiesmann, S. Wozniak, Gary Wright, Jin Xiao, Sai Zeng:
Building a cognitive platform for the managed IT services lifecycle. IBM J. Res. Dev. 62(1): 8:1-8:11 (2018)
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Fan Jing Meng, Jingmin Xu, Xiao Zhang, Lin Yang, Pengfei Chen, Yuan Wang, Xiaoxi Liu, Naga Ayachitula, Karin Murthy, Larisa Shwartz, George Galambos, Zhuo Su, Jun Zheng:
Opportunities and Challenges Towards Cognitive IT Service Management in Real World. SOSE 2018: 164-173
2013
[c8]
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Ea-Ee Jan, Jian Ni, Niyu Ge, Naga Ayachitula, Xiaolan Zhang:
A statistical machine learning approach for ticket mining in IT service delivery. IM 2013: 541-546
2012
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Daniela Rosu, Winnie Cheng, Ea-Ee Jan, Naga Ayachitula:
Connecting the dots in IT service delivery: From operations content to high-level business insights. SOLI 2012: 410-415
2011
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Bo Yang, Sai Zeng, Naga Ayachitula, Rajeev Puri:
SLA-driven applicability analysis for patch management. Integrated Network Management 2011: 438-445

2000 – 2009

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2007
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Hari Madduri, Shepherd S. B. Shi, Ron Baker, Naga Ayachitula, Laura Shwartz, Maheswaran Surendra, Carole Corley, Messaoud Benantar, Sushma Patel:
A configuration management database architecture in support of IBM Service Management. IBM Syst. J. 46(3): 441-458 (2007)
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Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEE SCC 2007: 574-581
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Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward:
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. DSOM 2007: 195-198
[c3]
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Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger:
Service Provider Considerations for IT Service Management. Integrated Network Management 2007: 757-760
[c2]
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Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments. CEC/EEE 2007: 559-566
2005
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Naga Ayachitula, Shu-Ping Chang, Larisa Shwartz, Maheswaran Surendra:
Collaborative End-Point Service Modulation System (COSMOS). WISE 2005: 660-668

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