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The importance of the Web technologies during the communication process between a company and its clients. (2009). Teodora, Vatuiu ; Popa, Adela ; arca, Naiana .
In: MPRA Paper.
RePEc:pra:mprapa:19261.

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  1. Web Structure Mining. (2011). DINUCA, Claudia Elena .
    In: Annals of the University of Petrosani, Economics.
    RePEc:pet:annals:v:11:y:2011:i:4:p:73-84.

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  1. Baltac, V. (2004) - Managementul relaţiilor cu clienţii - CRM, http://www.softnet.ro/library/files/papers/CRM.PDF;
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  4. Buruga, S.; Alboaie, L. (2006) - Servicii web. Concepte de bază şi implementare, Editura Polirom,
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  5. Feher, A.; Towell, E. (1997)- Business Use of the Internet, Internet Research: Electronic Networking Applications and Policy;
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  6. Granger, M.J.; Schroeder, D.L. (1996) - Integrating the Internet into the business environment, Internet Research: Electronic Networking Applications and Policy;
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  7. Haig, M. , (2005), - Manual de e-marketing, Editura Rentrop&Straton, BucureÅŸti;
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  8. Pop, N., (2004) - Managementul relaţiilor cu clientul – Direcţie majoră a orientării activităţii de piaţă a întreprinderii, Revista de Management şi Inginerie Economică, vol.3, pag.7;
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  9. Popescu, G., (2007)- Webmarketing în România, Editura Teora, Bucureşti;
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  10. Snell, N. (2005)- Internet ÅŸi Web. Ghid complet, Editura All;
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