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Support Plans
JasperFx Software wants our customers to be successful using our tools. To that end, we offer support plans designed to get you the expert help and support you need when building systems on Marten, Wolverine, and any other JasperFx library used by the two products. Please get in touch with us via sales@jasperfx.net if you want to learn more or looking for a custom/tailored support solution.
Basic
Individuals and small teams
- ✓ Response within 48 hours
- ✓ Up to 2 critical incidents *
- ✓ Private Discord channel
$ 2500 / year
Standard
Growing businesses
- ✓ Response within 36 hours
- ✓ Up to 5 critical incidents *
- ✓ Up to 2 non-critical incidents **
- ✓ Private Discord channel
- ✓ Private issue tracking board
$ 5000 / year
Premium
Larger companies with mission critical projects
- ✓ Response within 24 hours
- ✓ Unlimited critical incidents *
- ✓ Up to 4 non-critical incidents **
- ✓ Private Discord channel
- ✓ Private issue tracking board
- ✓ Email support
$ 15000 / year
- * Software defects in the supported libraries which severely affect customer production system.
- ** Technical questions and expert advice.