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Google Workspace customer care

Simplify support with Google Workspace customer care, flexible services for your business needs. Choose the support level to suit your organisation.

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Standard Support for your business

Optimise your Google Workspace experience with our range of flexible customer care services.

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Multi-channel support

Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.

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Community support

Connect with the Google Workspace administrator Help Community.

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General Google Support

If you're not a Google Workspace admin, find answers to product issues, billing and more at Google Help.

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Admin panel icon
Multi-channel support

Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.

Sign in
Groups icon
Community support

Connect with the Google Workspace administrator Help Community.

Learn more
Life raft icon
General Google Support

If you're not a Google Workspace admin, find answers to product issues, billing and more at Google Help.

Learn more

Google Workspace troubleshooting

Get troubleshooting help for common issues.

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Verify my domain

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Find domain settings

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Set up email

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Set up my phone

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Use Gmail with Outlook

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Send/receive with another email

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Reset a password

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Billing and payments

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Google Workspace Admin Help Centre

Customer care portfolio

Choose the level of support to suit your organisation and tailor it further with Value Add Services.

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Enhanced Support

Available as a paid upgrade in Google Workspace Standard or Business plans.  Included in Enterprise edition.

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Premium Support

Available as a paid upgrade in Google Workspace Enterprise edition. Contact sales to upgrade.

Contact sales

Response times

One-hour response time for P1 cases

15-minute response time for P1 cases

24/7 care

P1 and P2 cases

P1, P2 and P3 cases

Multi-channel support

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Technical experts

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Technical Account Manager (TAM)

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Customer-aware support

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Quarterly reviews with advisors

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Access to training labs

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Cost

Calculate Enhanced Support cost

Calculate Premium Support cost

Value-add available

Technical Account Advisor Service

Assured support for Google Workspace

Enhanced Support

Available as a paid upgrade in Google Workspace Standard or Business plans.  Included in Enterprise edition.

View plans
  • One-hour response time for P1 cases

  • 24/7 care for P1 and P2 cases

  • Multi-channel support

  • Technical experts with advanced product knowledge

  • Calculate Enhanced Support cost
  • Technical Account Advisor Service add-on available

Premium Support

Available as a paid upgrade in Google Workspace Enterprise edition. Contact sales to upgrade.

Contact sales
  • 15-minute response time for P1 cases

  • 24/7 care for P1, P2 and P3 cases

  • Multi-channel support

  • Technical experts with advanced product knowledge

  • Technical Account Manager (TAM)

  • Customer-aware support

  • Quarterly reviews with advisors

  • Access to training labs

  • Calculate Premium Support cost
  • Assured support for Google Workspace add-on available

Value Add Services

Elevate your support with Value Add Services. Available as an additional purchase for Enhanced and Premium Support customers.

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Technical Account Advisor Service

Boost the collaboration experience with Technical Account Advisor Service. Advisors provide assisted support and service reviews. Available to Enhanced Support customers. Included in the Google Workspace Enterprise edition.

Learn more
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Assured support for Google Workspace

Advance your information governance journey. Simple setup plus compliance controls deliver all the benefits of Premium Support with an added layer of governance. Available to Premium Support customers in the US and EU.

Contact sales
A Technical Account Manager smiling in an office space.

Technical Account Advisor Service

Boost the collaboration experience with Technical Account Advisor Service. Advisors provide assisted support and service reviews. Available to Enhanced Support customers. Included in the Google Workspace Enterprise edition.

Learn more
Two people discussing something on a laptop.

Assured support for Google Workspace

Advance your information governance journey. Simple setup plus compliance controls deliver all the benefits of Premium Support with an added layer of governance. Available to Premium Support customers in the US and EU.

Contact sales

Read the Google Workspace Technical Support Services Guidelines here.

Google Workspace Support languages, contact and hours of operation.

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