Many IT facilities and services will be closed or operating on modified schedules during the winter holidays and curtailment from Monday, Dec. 23, 2024, through Friday, Jan. 3, 2025. Most offices will be closed and services will not be available unless otherwise noted below.
During curtailment dates, assume only emergency support will be available for most campus systems and IT services until Monday, Jan. 6, 2025 except as outlined in the table below.
The IT Client Services (ITCS) Service Desk will operate with reduced staff on curtailment dates from 9 a.m. to noon and 1 to 4 p.m. Emergency support will also be available via email or online. Requests will be prioritized by urgency. System outages and maintenance updates will be available on the System Status page.
Winter Holiday & Curtailment
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Monday, Dec. 23, 2024: Curtailment day
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Tuesday, Dec. 24, 2024: Administrative & Academic Holiday
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Wednesday, Dec. 25, 2024: Administrative & Academic Holiday
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Thursday, Dec. 26, 2024: Curtailment day
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Friday, Dec. 27, 2024: Curtailment day
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Monday, Dec. 30, 2024: Curtailment day
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Tuesday, Dec. 31, 2024: Administrative & Academic Holiday
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Wednesday, Jan. 1, 2025: Administrative & Academic Holiday
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Thursday, Jan. 2 - Friday, Jan. 3, 2025: Berkeley IT Curtailment (optional)
IT Service |
Emergency Contact |
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BearBuy will be up 24x7 during soft curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as usual. Online support will be limited to unscheduled system failures and life-safety purchases. Visit the Supply Chain website for further information. |
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BFS will keep regular online hours during curtailment, but there will be limited technical support. Batch jobs will run automatically as normal. Blu will be available 24/7 during curtailment. Online support will be limited. |
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CalTime will be available 24/7 during curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4). |
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Support for voice services issue resolution will be reduced from Nov. 25-27 and Dec. 23, 2024, through Jan. 3, 2025. Voice and data network service requests (RITMs) placed starting Nov. 22 will not be processed until Dec. 2 and orders placed starting Dec. 23 will not be processed until Jan. 6, 2025, when staff are back in the office. High-impact problems with campus voice services (affecting a large number of people) can be reported by calling 510-664-9000, option 2, 2. Leave a message with information about the services and buildings experiencing the outage and your callback contact information, and a voice technician will be notified. Lower-impact issues will be addressed after curtailment. |
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Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu (depending on the database type) to contact the appropriate DBA on call. |
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The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. on all curtailment dates. Call 510-642-3043 for assistance. If you’re unable to reach anyone, please leave a message, and we’ll get back to you as soon as possible. For after-hours emergencies, call 510-418-6203. |
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Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively. |
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The information security team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. The CalNet team will respond promptly to all urgent requests and monitor critical systems throughout these curtailment dates. ISO will respond to standard tickets that appear time-sensitive, though response times may be slower than usual due to reduced staffing. |
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API Central developers’ portal, API Gateway, iHub API hosting, and GitHub@Berkeley will all continue to be available 24/7 during curtailments. Technical support will be limited with staff responding only to critical operational issues in keeping with our normal evening and weekend support; please email eis-support@berkeley.edu to report any problems. |
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Network Operations and Services (including Wi-Fi) |
The campus data network will be supported on a critical, emergency-only basis on all curtailment dates (Dec. 23 to Jan. 3). Only major incidents impacting whole buildings, mission-critical services, or large portions of campus will be responded to during this time. We will not be performing other work, including fulfilling service requests. Report mission-critical problems by calling 510-664-9000 and provide detailed information about the services and buildings experiencing the critical outage and contact information for follow-up. |
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RTL teams will be operating with reduced staff on curtailment dates. Updates to system outages and maintenance will be available on the System Status page |
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The ServiceNow applications will continue to be available 24/7 throughout the curtailment period. Technical support will be limited with staff responding only to critical operational issues in keeping with our normal evening and weekend support; please email servicenow-support@berkeley.edu to report any problems. |
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CalCentral and Campus Solutions will remain available 24/7 throughout the curtailment period. However, the Service Desk will operate with limited services and will be closed on all academic holidays. |
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Student Affairs systems and applications will be available during curtailment. Desktop Support requests go through ITCS Service Desk as usual. |
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The Student Helpdesk and the Student Technology Equity Program (STEP) will operate as usual through Dec. 13 with reduced services Dec. 14-20. Services will be unavailable Dec. 21, 2024 - Jan. 5, 2025. Reduced services will begin on Jan. 6 with full services resuming on Jan. 21. |